Los Angeles Family Housing (LAFH) is the largest provider of homeless services in the San Fernando Valley. The organization got its start in the early 1980s with the conversion of an old North Hollywood motel to house homeless families. Today, LAFH encompasses 23 properties, from Lancaster to Boyle Heights.
The organization proudly sees 92 percent of its clients go on to secure permanent housing. Last year, it served nearly 3,500 people.
Stephanie Klasky-Gamer, 46, has been president and CEO of LAFH since 2007. Jewish Journal sat down with the Northridge native and longtime Adat Ari El member in her office at the Sydney M. Irmas Transitional Living Center in North Hollywood, which is home to 65 families, to discuss everything from the myth of people “choosing” to live on the streets to ways that even child volunteers can make a difference.
Jewish Journal: How do individuals or families connect with you? Or how do you connect with them?
Stephanie Klasky-Gamer: We are one of the most sought-after shelters in the county, for families, primarily because of our unique model that allows families to stay together. In contrast, at most shelters … they have a women’s floor and a men’s floor. They separate by gender from 14 on. So a little girl could not stay with her dad.
[At LAFH] whether you are a single dad with his little girl or you are a grandpa, mother, father and four teenage boys, we can accommodate any configuration of a family. It might be crowded if you’re a family of 10, but you have your own bathroom, and the door locks. So, we’re well-known and always full.
How do singles come to us? Word of mouth. We are the only shelter for individuals that is non-recovery-based in the Valley.
In the last two years we have made a much more concerted effort to do street-based outreach: We go into Tujunga Wash, meet individuals who have been living burrowed in brush for 15 years; we go out into Lake View Terrace. A gentleman we met there, his name is The Wizard. He’s been living at the side of a freeway off-ramp literally for 22 years. So we’re going out into the streets more and identifying the most vulnerable.
JJ: But not everyone necessarily wants help, right?
SKG: We see it as they are not ready for it yet. Nobody wants to live on the street. They may be incapacitated because of mental health. They may be scared.
We just opened up a new part of a building last year. The Wizard, he moved into his own apartment there. It’s not a shelter. He signed a lease. He’s cooking meals in his own kitchen. That took about a year and a half: getting him first to come indoors, then, once indoors, to stay indoors.
JJ: What sort of opportunities are there for volunteers?
SKG: We have a number of volunteer opportunities that we really try to make meaningful for the volunteer and supportive of what our residents need. It could range from hosting a monthly birthday party for all the kids on that property to working in our kitchens and helping to prepare a meal. Another option that is not on-site but that is truly beneficial is doing a collection. We have corporations that do, for example, Toothpaste Tuesdays or diapers on Friday and then donating that to us.
We just had a teenager do a fabulous reading-cooking club. She would read children’s books to little kids that all had some food association, like “If You Give a Mouse a Cookie,” and they would make cookies.
We have a tremendous amount of community volunteers through high schools. A lot of them provide assistance through Homework Club. We even have little kids coming on-site. They might be sorting welcome baskets.
JJ: Beyond providing for their basic needs, what can LAFH do to foster a sense of pride and drive in the clients, especially the kids?
SKG: They have to earn it here. We have Scrub Day Fridays. Residents have to give back and help clean. There is a lot of focus in our family programs on educating, and educational enrichment. We have a lot of incentives to help our kids succeed academically.
One of the things we do really well: We celebrate milestones all along our residents’ journeys. We don’t just celebrate when they move into permanent housing. We recognize that a kid gets a great attendance record. If he got a C on a spelling test and he hadn’t been engaged before, we celebrate that. If someone gets a certificate in a job training program, we celebrate. We don’t just celebrate the getting the job. I think that fosters a great sense of pride in the accomplishments that each resident is achieving.
We [also] have a mandatory savings program.
JJ: There’s a bank at LAFH?
SKG: Yes there is, without any fees. Many of our residents don’t have any form of credit. We do a lot of work on creating budgets and savings. There is tremendous pride when a resident leaves and realizes they saved $2,000.
They are supposed to save 80 percent of their income no matter what their income is. Remember, they don’t have any expenses when they are living here. They are going to have a lot of expenses when they move out. It doesn’t matter if you’re getting $200 a month in general relief or earning $1,200 a month — we want you to save 80 percent so you leave with some cushion and you get in the good habit of saving.
JJ: Can you share a success story?
SKG: Fara’s story is a wonderful success story. She [and her four children] moved out of the shelter about four years ago. They have remained stable and successful. The mom is Fara, and the oldest daughter is Fara also. They lived here for three years. Fara [the daughter] is only 15 now. She was, like, 11 when she lived here. These were really children who grew up homeless.
That they succeeded in their transition out of homelessness — a single mom with a lot of barriers — this is the proudest, happiest family unit you could meet. Fara [the daughter] is a successful cheerleader in high school, getting straight A’s. … What Fara’s daughter always says is, “My mom always taught us not to let our situation define us. It’s because of her we succeeded.”